Privacy Policy
Last updated: 7 August 2026
Who we are
Norrwell is operated by Smart Solutions Europe Ltd. This policy explains what personal data we collect when you use norrwell.com, why we collect it, and what rights you have over it.
Information we collect
- Contact details you provide — name, email, phone, delivery address — when you place an order, request project pricing, or contact support.
- Order and payment information processed through our Shopify checkout and payment providers.
- Website usage data collected automatically, such as pages visited and device type, to help us improve the site.
- Newsletter sign-up details if you subscribe via the footer.
How we use your information
- To process and deliver your order, including sharing necessary details with delivery and installation partners.
- To respond to support, trade, and project pricing enquiries.
- To send order updates and, if you've opted in, occasional newsletter emails.
- To improve the website and understand how it's used.
Sharing your information
We share data only where necessary to fulfil your order or run the site — payment processors, delivery partners, our review platform (Judge.me), and website analytics tools. We do not sell your personal data.
Your rights
Under GDPR, you can request access to, correction of, or deletion of your personal data at any time. Contact us at info@norrwell.com to make a request.
Cookies
We use cookies to keep your cart working, remember preferences, and understand site usage. You can control cookies through your browser settings.
Data retention
We keep order and account information for as long as needed to meet legal, accounting, and reporting requirements.
Contact us
Questions about this policy can be sent to info@norrwell.com.
Have a question about your data? We're happy to help.